SHIPPING
Free standard shipping for orders over €300 worldwide - doesn't apply to discounted pieces or items on sale.
Ready to ship pieces are shipped within 1-3 business days. For all other items, due to their handmade nature, we ask that you allow 1-3 weeks for production prior to shipping. All MIRTA orders are produced and shipped from our studio in Zagreb, Croatia (EU) and we offer worldwide shipping.
STANDARD SHIPPING - free for orders over €300 worldwide unless your order contains discounted or items on sale
€10 Worldwide - Registered Priority Airmail (trackable through origin and destination countries, excl. Canada & Australia)
Europe 2-5 working days
United States, Japan 5-8 working days
Canada, Australia 10-30 working days
Rest of the world 5-15 working days
Croatia 1-2 days - GLS for all orders (€5)
Please, note, these are only shipping estimates.
DHL EXPRESS SHIPPING - €100 Worldwide - possible additional fees, contact us for details
Europe 1-2 business days
United States 2-4 business day
Rest of the world 2-5 business days
GLS SHIPPING - available for select European countries, rates calculated at checkout
Europe 1-5 business days
Import duties, taxes and charges are not included in the item price or shipping charges. Orders shipped to EU countries are free from any import duties or taxes.
It is strongly advised to leave a contact number if choosing DHL Express for easier delivery. All DHL Express packages which cannot be delivered (due to an incorrect address, or the recipient not being at the delivery address for an extended period of time), will incur a fee for address change, or return if the package cannot be delivered. All of these fees are the responsibility of the customer.
RETURNS AND EXCHANGES
If, for any reason, you wish to return your item, please contact us with your order number and you will receive a return address. Items must be returned within 2 weeks from delivery date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed, and undamaged condition. Shipping charges are non-refundable.
PLEASE FOLLOW THESE STEPS WHEN RETURNING/EXCHANGING AN ORDER:
1. Send an e-mail to info@mirtajewelry.com with subject "RETURN", and we will respond with a return confirmation
2. Once your return is confirmed, please make sure that all jewelry is packed neatly in their original jewelry boxes
3. Please make sure to state the package as a "RETURN" with value 0 (or 1 if 0 is not possible) on the outside of the package and in the customs form
4. Return your order to the following address:
ARHITEKTURA I MANUFAKTURA d.o.o. (RETURN)
Krajiska 10, 5. kat
10000 Zagreb
Croatia
5. We will contact you as soon as your package has been returned to us, and we will issue a refund within 3 business days from receiving your return package. Please keep in mind, original shipping charges are non-refundable.
Please note, some items are not eligible for return, such as rings & 18k gold items. All rings, 18k gold items, and other items that are either customized or made to order at a specific size are considered final sale unless defected. Earrings can only be returned if completely unworn due to sanitary regulations. Products on sale, as well as other items purchased with a discount, are also considered final sale.
Please check your size carefully before ordering. Each ring is made to order so we are able to offer a wide variety of sizes. Unfortunately, for this same reason, we can't accept exchanges/refunds for ordering the wrong size. Please, refer to our ring size chart. If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores.
If you need your ring sized up or down there is a €50 fee (as well as any additional metal fees if your ring needs significant sizing up). Customer is kindly requested to pay shipping. Sizing may take 1-2 weeks.