SHIPPING

Free standard shipping for orders over €250 worldwide - doesn't apply to discounted pieces or items on sale.

Ready to ship pieces are shipped within 1-3 business days. For all other items, due to their handmade nature, we ask that you allow 1-3 weeks for production prior to shipping. All MIRTA orders are produced and shipped from our studio in Zagreb, Croatia (EU) and we offer worldwide shipping.

STANDARD SHIPPING is free for orders over €250 worldwide - offer does not apply to orders including discounted or items on sale. 
For all other orders, €5-20 worldwide depending on destination. All shipping options are trackable.

Croatia 1-2 business days - GLS (€5)
Europe (EU) 1-6 business days - GLS
Europe (non-EU) app. 1 week - Premium Package
United States, Japan 1-2 weeks - Premium Package
Canada, Australia & Rest of the world 1-3 weeks - Premium Package

Please, note, these are only shipping estimates. 

EXPRESS SHIPPING options are available for each country. Rates are calculated at checkout.

Import duties, taxes and charges are not included in the item price or shipping charges. Orders shipped to EU countries are free from any import duties or taxes.

It is strongly advised to leave a contact number for easier delivery.

All DHL Express packages which cannot be delivered (due to an incorrect address, or the recipient not being at the delivery address for an extended period of time), will incur a fee for address change, or return if the package cannot be delivered. All of these fees are the responsibility of the customer. 

RETURNS AND EXCHANGES

If, for any reason, you wish to return your item, please contact us with your order number and you will receive a return address. Items must be returned within 2 weeks from delivery date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed, and undamaged condition. Shipping charges are non-refundable. 

Please note, some items are not eligible for return, such as rings & 18k gold items. All rings, 18k gold items, and other items that are either customized or made to order at a specific size are considered final sale unless defected. Earrings can only be returned if completely unworn due to sanitary regulations. Products on sale, as well as other items purchased with a discount, are also considered final sale. 

PLEASE FOLLOW THESE STEPS WHEN RETURNING/EXCHANGING AN ORDER:

1. Send an e-mail to info@mirtajewelry.com with subject "RETURN", and we will respond with a return confirmation.

2. Once your return is confirmed, please make sure that all jewelry is packed neatly in their original jewelry boxes. 

3. If you are returning your order from outside of the EU, please make sure to state the package as a "RETURN" with value 0 (or 1 if 0 is not possible) on the outside of the package and in the customs form.

4. Return your order to the following address: 

ARHITEKTURA I MANUFAKTURA d.o.o. (RETURN)
Gustava Krkleca 1
10430 Samobor
Croatia

5. We will contact you as soon as your package has been returned to us, and we will issue a refund within 3 business days from receiving your return package. Please keep in mind, original shipping charges are non-refundable.

Please check your size carefully before ordering. Each ring is made to order so we are able to offer a wide variety of sizes. Unfortunately, for this same reason, we can't accept exchanges/refunds for ordering the wrong size. Please, refer to our ring size chart. If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores. 

If you need your ring sized up or down there is a €50 fee (as well as any additional metal fees if your ring needs significant sizing up). Customer is kindly requested to pay shipping. Sizing may take 1-2 weeks.